Five Easy Pieces by Roy Tennant - "With our noses plastered to the proverbial grindstone, it can be difficult to step back and take a look at the big picture. How is your library doing? Are you focused on the right tasks, solving the right problems? Despite how hard it is to assess your progress, it's a good thing to do on a regular basis. Here are a few ideas you should review every now and then to make sure you offer the right services in the most effective manner to the people you serve..." Full article at Library Journal